Managed IT services

Managed IT Services

Telnet provides Managed IT Services (MIS) for on-premise and cloud IT solutions to SOHO, entrepreneurs, and small-to- medium businesses.

Managed IT Services, also known as outsourced IT services, offer peace of mind by outsourcing the operational and financial responsibilities of maintaining the IT and Computing Environment to an external party known as Managed Service Provider (MSP), like Telnet. Setting up and running an in-house IT department can be very costly and involves depreciation, running costs, HR fees and much more... well and a lot of headaches.

Our Managed IT Services are either provided holistic or partial according to each client's requirements, needs, scope of work, and budget. Our packages may comprise the following:

  • Annual or Monthly Maintenance Contract (AMC or MMC): that defines the responsibilities and deliverables, fees, and payment terms.

  • SLA (Service Level Agreement) that states: the response time, the communication tools and channels, the hierarchy matrix, and other performance and quality metrics.

  • Detailed Scope of Work covering: Hardware and Software Troubleshooting and Diagnosis, Internet & IT Security, Network Monitoring, Servers Management, System Administration, Data Backup & Recovery, Telephony Systems, Computer Maintenance, Incident Reporting, and more.

  • Helpdesk & Remote Support: by phone, ticket, and online remote access.

  • On-premise support: scheduled, partial, on-call, or dedicated full timers.

  • Administration and Management of Cloud-based Business Solutions: Collaboration Tools, Emails, Hosting, Cloud File Servers, File Sync, System Migration to Cloud, and more.

  • Network Operations Center (NOC) and hotline support: upto 24/7 network monitoring and support

Stay focused on your business growth and outsource your organization's IT support to Telnet.